Last Updated: January 11, 2024
Welcome to gliagiasfur.com, operated by GLIAGIAS BROS S.A. We value your satisfaction and strive to ensure a smooth and fair process for returns and refunds. Please read our policy carefully.
1. Return Eligibility
a. Timeframe: You may initiate a return within 30 days from the date of purchase.
b. Condition: The item must be unused, in its original condition, and with all tags attached.
c. Exclusions: Customized or altered items are not eligible for returns unless they are defective.
2. Initiating a Return
a. Contact Us: To initiate a return, please contact our customer support at glbr68@gmail.com, providing your order number, reason for return, and any relevant photos for defective items.
b. Return Approval: We will review your request and provide further instructions, including the return shipping address if approved.
3. Return Shipping
a. Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
b. Shipping Method: We recommend using a trackable shipping service to ensure safe and documented return delivery.
4. Refund Process
a. Inspection: Upon receiving the returned item, we will inspect its condition.
b. Refund Approval: If the item meets our return eligibility criteria, we will approve the refund.
c. Refund Method: Refunds will be processed through the original payment method used for the purchase.
5. Timeframes
a. Refund Processing: Refunds will be processed within 5 business days after the returned item is received and inspected.
b. Bank Processing: The time it takes for the refund to reflect in your bank account may vary and is subject to the policies of your banking institution.
6. Exchanges
a. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for an exchange or provide a full refund.
7. Customer Support
a. Contact Information: For any questions or concerns regarding returns and refunds, please contact our customer support at glbr68@gmail.com.
8. Additional Notes
a. Product Images: Product images on our website are for illustrative purposes only. Actual product colors may vary.
b. Policy Changes: GLIAGIAS BROS S.A. reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on the website.
9. Address for Returns:
GLIAGIAS BROS S.A.
8th klm Kastoria-Kozani, Greece, 52100